CrewlapSupport
Email support@crewlap.app or send us a message below. We reply by email within two business days, and review abuse reports within 24 hours.
Common questions
How are points calculated?
Minutes (up to 180 per workout) × activity intensity × effort (Easy 0.8, Steady 1.0, All out 1.3). Workouts under 5 minutes don't score, and each person can earn at most 300 points per day.
Minutes (up to 180 per workout) × activity intensity × effort (Easy 0.8, Steady 1.0, All out 1.3). Workouts under 5 minutes don't score, and each person can earn at most 300 points per day.
My Apple Watch workouts aren't showing.
In Crewlap, go to Profile and turn on "Import from Apple Health". In the Health app, check Sharing > Apps > Crewlap > Workouts is on. New workouts import when you open Crewlap.
In Crewlap, go to Profile and turn on "Import from Apple Health". In the Health app, check Sharing > Apps > Crewlap > Workouts is on. New workouts import when you open Crewlap.
How do I invite friends?
On the Crew tab, tap Invite to share a link with your six-character code.
On the Crew tab, tap Invite to share a link with your six-character code.
How do I report or block someone?
Long-press their name on the leaderboard, or tap ••• on their workout in the feed.
Long-press their name on the leaderboard, or tap ••• on their workout in the feed.
How do I cancel Pro?
Settings > your name > Subscriptions > Crewlap, or Profile > Manage subscription in the app. Deleting the app does not cancel a subscription.
Settings > your name > Subscriptions > Crewlap, or Profile > Manage subscription in the app. Deleting the app does not cancel a subscription.
How do I delete my data?
Profile > Delete account and data. This removes your crew account, memberships, workouts, and kudos from our servers and erases the device.
Profile > Delete account and data. This removes your crew account, memberships, workouts, and kudos from our servers and erases the device.